Privacy policy

Who we are

Feedback SMD Commercials Limited (“we”, “us”) is responsible for the personal information collected through this website and when you contact us. We are registered in England and Wales, company number 15429584. Our registered office is The Willows, Moor Lane, Staines-upon-Thames, England, TW19 6EG.

If you have a question about your information, call us on 01784 660010, email sean@feedbacksmd.com or write to us at The Willows, Moor Lane, Staines-upon-Thames, TW19 6EG.

What we collect

• Quote forms: your name, phone number, site postcode and what you need. On the full form, also your company, email address, when you need the work and anything you tell us about the job.
• Phone calls: your name, phone number and the details of your job.
• Emails: your email address and anything you include in your message.
• Customers: the details we need to do the work and invoice you, such as site addresses, and the waste records the law requires, such as waste transfer notes.
• Spam protection: when you send a form, we keep a scrambled version of your internet (IP) address for 10 minutes to stop repeated automated requests. It is then deleted.

Why we use it

• To reply to your enquiry and give you a quote, because you asked us to (steps before a contract).
• To carry out the work you book and to invoice you (performing our contract with you).
• To keep the waste records and accounts the law requires (legal obligation).
• To protect this website from spam and misuse (our legitimate interests).

We do not use your details for marketing and we do not sell them.

Who we share it with

• Our website host, which stores this website and the enquiries sent through it.
• Our email provider, which delivers and stores our email.
• Our accountants, for customer and invoice records.
• Waste sites, regulators and public authorities, where waste law requires site or waste details.

These organisations may only use your information to provide their service to us. If any of them stores information outside the UK, it must be protected in the way UK data protection law requires.

The map and the fonts on this website are stored on our own website, so viewing a page does not send your details to Google or any other company. The “Open in Google Maps” button takes you to Google’s website, where Google’s own privacy policy applies.

How long we keep it

• Enquiries: 12 months, then deleted.
• Customer records: 6 years, as required for tax and accounts.

Your rights

You have the right to ask for a copy of your information, to ask us to correct it or delete it, to ask us to limit or stop using it, to object to how we use it, and to ask us to pass it to another organisation. Some rights depend on why we hold the information, and we will tell you if one does not apply. We will reply within one month.

To use any of these rights, call us on 01784 660010, email sean@feedbacksmd.com or write to us at The Willows, Moor Lane, Staines-upon-Thames, TW19 6EG.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

Cookies

This website does not set cookies for visitors. WordPress sets cookies only for our own staff when they log in to manage the site. We do not use analytics or advertising cookies. If that changes, we will update this policy and ask for your consent where the law requires it.

Changes to this policy

We will post any changes on this page. This policy was last updated in September 2026.